Services and Quality Initiatives
Studies of Quality
n Summary of Findings: Miami Cancer Institute was able to
mitigate the overall cancellation/no show rate of 12 percent by
implementing processes allowing add-on appointments of 13
percent, thereby generating a positive 1 percent impact to the
n PET/CT Efficiency: Monitoring patient experience is critical
to capture patient’s feedback on operational efficiencies. This
initiative was implemented to increase patient throughput in
PET/CT imaging and improve patient experience. Data from the
Advisory Board was used to benchmark PET procedures per
scanner annualized over time. After the study was completed,
Miami Cancer Institute increased throughput and utilization of
scanner per day, and increased patient satisfaction percentiles
on wait times for scheduling appointments and time spent in
diagnostic imaging area.
n Action plan for this study included the following:
n Compare data from Advisory Board to other progressive
organizations. Benchmark identified as 60-80th percentile
(941 - 1,887 procedures).
n Collect internal data from several sources to compare with
benchmark data. Miami Cancer Institute initially at 53rd
percentile (808 procedures); established a goal to reach 70th
percentile by end of calendar year 2019.
n Based on this study, radiologists and diagnostic imaging
leadership decided on the following: add an additional
injection, adjust injection time-frame and divide staff into
two teams with one technologist injecting, one technologist
scanning and one technical assistant.
n Study resulted in increased throughput after five months.
Miami Cancer Institute achieved 71st percentile, surpassing
n Summary of Findings: Miami Cancer Institute achieved 71st
percentile (1,683 procedures) demonstrating an increase in
volume per day, surpassing original goal.